Tuesday, April 2, 2019

Quickly find support resources in Gmail, Docs, Drive, Calendar and more

What’s changing 

We’re making support and learning resources easier to find in several G Suite apps. We’re doing this by adding a new quick-access button to some products, and changing the Help menu options in others. Specifically, you’ll see:

A new button in Gmail, Calendar, and Drive: A new ‘?’ support button next to the search bar at the top of Gmail, Calendar, and Drive on the web will provide quick access to a range of help and support content.

New menu options in Google Docs, Sheets, and Slides: The Help menu in Google Docs, Sheets, and Slides will have "Training" and "Updates" options added.

After this launch, users in all of these products will now have quick access to:

  • Help: Which links to the relevant product Help Center. 
  • Training: Which links to the relevant product Learning Center. 
  • Updates: Info about recent product updates. 
  • Send feedback: Lets users provide direct product feedback. 

Who’s impacted 

End users

Why you’d use it 

We create and maintain a lot of resources, which can help users be more productive in G Suite. By making these resources easier to find, we hope users will be able to find answers to questions, discover new ways to work more efficiently, and see new features and product enhancements that will expand how they can use the products.

How to get started 


  • Admins: No action needed. 
  • End users: 
    • In Gmail, Calendar, and Drive, access the ‘?’ support button next to the search bar (see image below.)
    • In any Docs, Sheets, or Slides file, access the Help menu for the new Training and Updates option (see image below). 
In Gmail, access the “?” support button next to the search bar will now feature Training and Updates as options in addition to Help.


A new support icon in Gmail, Calendar, and Drive.
In the Help menu, users now have the option to select Training and Updates to learn more when using Docs, Sheets, and Slides.
New options in the Help menu of Docs, Sheets, and Slides.

Helpful links 

Google Help Centers 
Google learning center 


Availability 

Rollout details 


G Suite editions 

  • Available to all G Suite editions. 
On/off by default? 

  • This feature will be ON by default. 


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