Update
[August 3, 2021]: The “Delete multiple SMS messages at once” feature is only available in the U.S.
What’s changing
We continuously listen to customer feedback as we make refinements to Google Voice, and based on your feedback we’ve made the following enhancements:
Missed Call Reason: Now you can see why a call did not ring and what you can do to fix it by changing your settings. Just go to the Missed Call details section or the Voicemail section (in case you received a voicemail for the call), and take the recommended steps in settings such as turning off the Do Not Disturb or setting the device to receive incoming calls
Easily find out why a call did not ring and correct it in Settings
Call Drop Reason and Redial: Find out why a call dropped and easily redial. If the call dropped due to poor internet connectivity, you'll have the option to call using your mobile carrier network.
See the reason your call didn’t connect
Caller ID: Google Voice customers using iOS now have a setting that allows them to see their Google Voice number as the caller ID when a call comes in to a number linked to Google Voice. When this setting is on, you will see the number you linked to Google Voice as the caller ID.
You can chose to see your Google Voice number as the caller’s number for calls to numbers you linked to Voice
Delete multiple SMS messages at once: Now you can delete multiple SMS messages at one time to streamline your workflow - a capability frequently requested by our users. To use this feature, simply tap on the avatar on one or more SMS threads, and a trash bin will appear on the app bar above the messages allowing the message threads to be easily deleted. Note: This feature is only available in the U.S.
Select multiple SMS messages and delete them at once
Who’s impacted
End users
Getting started
- Admins: There is no admin control for this feature.
- End users: This feature will be OFF by default for the Caller ID feature and can be enabled by the user from within Settings. Visit the Help Center to learn more about changing the caller ID for incoming calls
Rollout pace
- Missed Call Reason: Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting July 15.
- Call Drop Reason and Redial: This feature is available now for all users.
- Caller ID: This feature is available now for all iOS users.
- Delete multiple SMS messages at once: This feature is available now for all users.
Availability
- Available to all Google Workspace customers who subscribe to Google Voice, as well as G Suite Basic and Business customers.