Thursday, October 5, 2023

Review and approve your Contacts delegates by November 13, 2023

What’s changing 

In May 2023, we announced several changes for Contacts delegates, specifically that they will be able to update labels and manage “Other” contacts. We’d like to share an updated timeline for this change and provide additional clarity around what’s required of users. 
Between now and November 13, 2023, you’ll be prompted in Contacts to review your existing delegates.

Who’s impacted

Admins and end users

Why it matters 

For many of our customers, administrative support for managing inboxes is business critical — this includes making sure that contacts are properly sorted and labeled. Since updating labels and managing “Other” contacts are new functions for delegates, it’s important that you review existing delegates to ensure that access to these features is appropriate.

Additional details

Does this change impact Gmail delegation?
No — while similar functionality is available in Gmail, there are no changes or impact for Gmail delegates. This change is specific to Contacts and contacts delegates only.

Getting started

  • End users: 
    • Delegators:
      • You’ll see a prompt in Contacts to review those who currently have Contacts delegation for your contacts. 
      • Beginning November 13, 2023, those with assigned and approved delegation will be able to update labels and manage Other contacts on your behalf. If you do not submit your approval, delegates will lose their access.

Rollout pace

  • You must review and approve delegates by November 13, 2023


  • This update impacts all Google Workspace customers