Friday, September 22, 2023

Additional improvements for monitoring Google Meet hardware issues in the Admin console

What’s changing

Recently, we announced the ability to detect and monitor several additional Google Meet hardware issues from the Admin console. Now that ChromeOS M108 has rolled out to Meet hardware devices, we’re sharing an update on the rollout of some of those features, including new options to fine tune your alerts: 

  • Missing display issues began rolling out in the Admin console on September 21 and may take up to 10 days to go into effect on all domains. 
  • You will be able to select which specific peripheral issue types you want to be alerted about from a new Admin console setting that also began rolling out on September 21 and may take up to 10 days to go into effect on all domains. If you don’t want to receive display alerts (or any other type of peripheral issues), you can opt out using the new setting. Note that the setting can be modified as soon as it appears in your Admin console, but it won’t actually go into effect until October 11. 
  • Unless you’ve turned them off using the aforementioned setting, you will begin seeing email alerts for missing display issues beginning October 11. Note that it may take up to 10 days for settings to go into effect on all domains.
Monitoring Google Meet hardware issues, like devices going offline or missing cameras, is crucial to ensuring a smooth meeting experience for your users. We hope this update continues to make it easier and faster for admins to be alerted of issues in their fleet and quickly remedy them. See our original announcement for more information. 


Getting started 

  • Admins: 
    • To view these new issues, you can monitor the status of your peripherals in the Google Meet hardware Admin console.
    • Missing display alerts will begin being sent by email or SMS on or soon after October 11.
    • The new Peripheral issue types setting will go into effect on or soon after October 11. If you want to disable any specific peripheral issue types, be sure to change it ahead of this date. 

Rollout 

Missing display issues in the Admin console and peripheral issue type setting: 
Configurability of peripheral email alerts by issue type: 


Availability

  • Available to all Google Workspace customers with Google Meet hardware devices 

Resources