June 21, 2023
Monitor additional Google Meet hardware issues in the Admin console
What’s changing
You can now use the Admin console to detect and monitor additional Meet hardware issues, including:
- Missing display
- Missing controller
- Missing default camera
- Missing default microphone
- Missing default speaker
- Missing default whiteboard camera
In addition to these new issues appearing in the peripheral status on the Device list page and on the issue timeline, email and SMS alerts will be supported for them as well.
The updated issue timeline in the Meet hardware Admin console with new rows for Display and Controller
Also included in this update, admins can now clear previously set default peripherals from the peripheral tree on the device detail page. Previously this was only possible by setting a different peripheral as the new default.
Why it’s important
Before this update, the Google Meet hardware section of the Admin console provided insight into issues related to devices going offline or missing cameras, microphones, and speakers. With this update, admins can now also get information on other crucial peripheral types that admins need to know to monitor the health of their rooms.
Getting started
- Admins:
- To view these new issues, you can monitor the status of your peripherals in the Google Meet hardware Admin console
- If you have turned on alerts for any organizational units using the Peripheral alerts setting, you will automatically start receiving alerts for these new issue types.
- Note that for most displays with CEC support, a missing display issue should only be opened when the display is actually disconnected from the device (and not just put into standby mode). However, actual behavior could vary from display to display depending on how manufacturers implement CEC. We suggest testing your displays to ensure they work as expected. Missing controller issues will be opened only when a device has no eligible controllers connected to it (including touch controllers or remote controls)
Rollout
- Rapid Release and Scheduled Release domains: Gradual rollout (up to 21 days for feature visibility) beginning on June 21, 2023 for all listed features except display issues,
- Display issue support will be rolled out along with the promotion of Chrome M108 to the stable release track. This is expected in the next 6-8 weeks, but check What’s new in Google Meet hardware? for the latest and most accurate timeline.
- Note that during rollout to your organization, there may be a short period of time when issue data may appear inaccurate or delayed. This should resolve on its own when feature rollout is complete.
- Alert notification support may not be available for up to a week after you first see new issues appear in your organization’s Admin console – this is expected and due to the serialized nature of the feature rollout procedures.
Availability
- Available to all Google Workspace customers with Meet Hardware devices