In December 2024, we introduced
new, detailed usage reports for Google Chat. These reports help admins better understand how their teams are using Chat, allowing them to analyze engagement, drive adoption, configure safety features, and more. These reports aggregate data at the group and organization level, to provide relevant insights for Workspace admins while protecting individual privacy.
Most metrics are available for periods of 1, 7, and 28 days.
*Available for 28 days only
Additional details
We’ve also added four new fields and one additional event available in Chat Audit Logs and surfaced in the Security Investigation Tool. In addition to providing even more context on Chat usage, admins can leverage these additional data points in their own custom reporting.
The fields are:
Conversation ownership indicates whether the conversation, where a specific Chat event occurs, is owned by the organization or by an external entity. These possible values include:
- Internally owned: conversation is owned by the admin’s organization
- Externally owned: conversation is owned by an external entity
Conversation type indicates the type of conversation where the event occurs:
- User-to-user direct message
- User-to-app direct message
- Group chat
- Space
Message type indicates type of the message in Message sent and Message edited events:
- Regular message
- Voice message
- Video message
- Huddle
Attachment status indicates whether the message was sent with an attachment (image or file):
- Has attachment
- No attachment
Additionally, we’ve added a new event, “Conversation Read”. Every time a user opens a conversation and reads one or more unread messages, an event will be logged.
