This official feed from the Google Workspace team provides essential information about new features and improvements for Google Workspace customers.
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What’s happening

Google Voice is introducing call queuing for ring groups.

Currently, when all members of a ring group are busy, incoming calls are often sent to voicemail or, in some cases, disconnected by the carrier. With this update, when a caller dials a ring group, they will be automatically placed on hold in a queue to wait for the next available person.

This new feature allows administrators to customize several aspects of the caller experience, including:

  • Music and periodic announcements to be played while callers are on hold
  • A maximum number of callers allowed in the queue
  • A maximum time a caller can wait in the queue before being routed elsewhere
  • A "wrap-up time" to give agents a brief pause after a call before they receive the next one from the queue


Why it's important 

This feature is designed to solve common frustrations for both businesses and their customers. With this update, you can:

  • Capture more calls: By placing callers in a queue instead of sending them to voicemail, businesses can significantly reduce the number of unanswered calls and ensure more inbound inquiries reach an agent.
  • Boost sales: For sales-focused teams, call queuing ensures that no potential lead is lost due to a busy line. For support teams, it provides a structured way to handle high call volumes, especially during peak hour
  • Improve customer experience: Call queuing prevents callers from being abruptly disconnected and reduces their frustration, which is particularly helpful for businesses that experience high call volumes or have customers in regions with carrier-imposed ring time limits.

Getting started

  • Admins: This feature can be enabled or disabled per ring group. Visit the Help Center to learn more.

Rollout pace

Availability

  • Available for Google Workspace customers with the Voice Standard and Voice Premier add-ons

Resources


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What’s changing

Additional access controls for Google Meet will now let hosts decide who can view their live streams. Live streams can now reach a wider audience with added flexibility for events like town halls, webinars, and large presentations. This allows for mixed internal/external audiences and better granularity for hosting restricted internal broadcasts.

  • External live streaming: Hosts can now also invite external users outside their own domain to join live streams. External viewers join live streams with their invited Google Account.
  • Targeted internal live streaming: Hosts can now optionally limit in-domain access to a live stream to only specific users or groups and not the entire domain.
  • New "Adaptive" meeting type: A new opt-in "Adaptive" meeting type setting provides access to these new controls. Existing meetings will keep their behaviors unchanged.



Getting started

  • Admins: There is no admin control for this feature.
  • End users (meeting hosts): The new Adaptive meeting type is available for meetings with a live stream. Visit the Help Center to learn more about hosting a live stream.

Rollout pace

Availability

Available for Google Workspace editions that support live stream hosting:

  • Enterprise Standard and Plus
  • Enterprise Essentials Plus
  • Education Plus and the Teaching and Learning add-on

Resources

 

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What’s changing 

Google Meet now supports automatically opening picture-in-picture when starting a screen share. This will allow you to see your audience while focusing on your presentation content. This feature is an enhancement to picture-in-picture opening automatically when you switch tabs.



In addition to this change,  users can now control when picture-in-picture should open automatically from the General tab in Settings. You can choose to:

  • Never use automatic picture-in-picture
  • Only use automatic picture-in-picture for tab switching
  • Only use automatic picture-in-picture for window and screen sharing
  • Always use automatic picture-in-picture

Note: Automatic picture-in-picture for tab switching requires you to grant permission in your browser once.



End users can choose when to use automatic picture-in-picture in Meet’s settings.


Getting started 

Rollout pace 

Availability 

  • Available to all Google Workspace customers, Google Workspace Individual subscribers, and users with personal Google accounts

Resources


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A summary of announcements from the last week:

The announcements below were published on the Workspace Updates blog over the last week. Please refer to the original blog posts for complete details.

Control whether users can request to join a space in Google Chat

New Google Chat Access Control Space owners and managers can now disable the "request to join" feature. Previously, users with a link to a restricted space could ask for permission to enter; with this new setting, managers can block these requests entirely, preventing users from asking to join via a link. | Learn more about controlling whether users can request to join a space in Google Chat.

Educators can now assign public notebooks in Google Classroom

Expanded NotebookLM Assignments in Google Classroom Educators can now attach public notebooks to assignments, rather than being limited to notebooks they personally create or own. This update allows teachers to easily integrate external shared resources—such as content from the OpenStax partnership—directly into their curriculum. | Learn more about assigning public notebooks in Google Classroom.

New to Gmail: share emails in Google Chat

We’re launching a new integration between Gmail and Google Chat designed to improve team collaboration and productivity. With this feature, you can easily share a conversation from your Gmail inbox to a Chat direct message or space. No need to start your chat conversation with, "Did you see the email I forwarded?" or dig through your inbox to find the message being discussed. | Learn more about sharing emails to Google Chat directly from Gmail.

Choose your preferred caption language for Meet live streams on mobile devices

Google Meet live stream viewers can select their own preferred language for translated captions on mobile devices. Individual language selection helps overcome language barriers during presentations and events, maximizing each viewer's potential to understand and engage with the content being shared. | Learn more about choosing your preferred caption language for Meet live streams on mobile devices.

Google Meet translated captions now available in Cantonese

Cantonese Support for Google Meet Translated Captions Google Meet has added Cantonese to its list of supported languages for translated captions. This allows real-time translation of Cantonese speech into other languages, significantly improving accessibility and collaboration for global teams and educational institutions operating in diverse linguistic environments. | Learn more about Cantonese support for Google Meet translated captions.

A refreshed user interface for Google Meet hardware touch controllers

In the coming weeks, we’ll roll out a streamlined user interface for the following Meet Hardware devices: Mimo Vue HD, Mimo Mist, Logitech Tap, Logitech Tap IP, and Lenovo Series One Touch controllers (with Android devices coming soon). This new experience will offer users a more efficient and intuitive way to manage their meetings. | Learn more about a refreshed user interface for Google Meet hardware touch controllers.

Seamlessly join meetings on Google Meet hardware with “Connect room”

In the coming weeks, we’ll introduce Connect room, a new way to seamlessly begin your meetings on Google Meet hardware directly from your personal device. This will be available in early preview. Connect room streamlines how you start meetings in a conference room. Instead of manually typing a meeting code, this feature uses ultrasound proximity detection to identify a nearby, available Google Meet hardware device. | Learn more about seamlessly joining meetings on Google Meet hardware with “Connect room”.

Get quick insights on your Google Drive folders with Gemini

Earlier this year, we introduced Gemini “nudges” at the top of folders in Google Drive, and we’re now making it even easier to get the context of your folders at a glance. Gemini will now proactively provide insights about the files within a folder, right at the top of the folder view. This makes it easier to quickly understand what’s inside without having to open individual files. | Learn more about getting quick insights on your Google Drive folders with Gemini.

Now available: Create AI agents to automate work with Google Workspace Studio

Today we’re introducing Google Workspace Studio: the place to create, manage, and share AI agents to automate work in Workspace—no coding required. | Learn more about creating AI agents to automate work with Google Workspace Studio.

A more modern interface for viewing PDFs, videos, images, and audio files in Google Drive on the web

Google Drive is making significant improvements to the viewing experience of third party file formats, such as PDFs, videos, images, and audio files. | Learn more about a more modern interface for viewing PDFs, videos, images, and audio files in Google Drive on the web.

BYOD on Google Meet on Chrome OS touch controller rooms

We're launching an integration with Lightware peripheral switchers, so that you and your team can bring your own devices (BYOD) to Google Meet on Chrome OS touch controller rooms. Now, you can plug your laptop into a Meet room with a single USB-C cable and easily use the room's display, speaker, microphone, and camera—along with your laptop—for video conferencing. | Learn more about BYOD on Google Meet for ChromeOS touch controller rooms.

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What’s changing

We're launching an integration with Lightware peripheral switchers, so that you and your team can bring your own devices (BYOD) to Google Meet on Chrome OS touch controller rooms. Now, you can plug your laptop into a Meet room with a single USB-C cable and easily use the room's display, speaker, microphone, and camera—along with your laptop—for video conferencing. The integration is available with the following peripheral switcher devices:

  • Lightware Taurus UCX 4x2 HC40
  • Lightware Taurus UCX 4x3 HC40

Additional details

This offers the following benefits:

  • Seamless transition: Rooms will automatically enter BYOD mode as soon as a user connects their laptop via a certified cable, enabling immediate use of the room's display and high-quality audio and video equipment.
  • Meeting continuity: If a Google Meet call is already in progress, connecting a laptop will not interrupt the call or activate BYOD mode. The same cable for BYOD mode can be used during a Google Meet meeting for sharing your screen to the meeting, ensuring a unified meeting experience.
  • Enhanced admin control: Administrators will gain new visibility within the Google admin console, allowing them to see when BYOD mode is active in a room and preventing erroneous missing peripheral alerts when a third-party device is in control.

Getting started

  • Admins: Visit the Lightware website for more information.
  • End users: Once the integration is installed, use a USB-C cable to use the room displays, audio devices, and camera.

Rollout pace

Availability

  • Available to all Google Meet on Chrome OS devices

Resources

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Useful Links

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